Frequently Asked Questions

e-Invoice Portal FAQs

As per Rule 48(4) of CGST Rules, notified class of registered persons have to prepare invoice by uploading specified particulars of invoice (in FORM GST INV-01) on Invoice Registration Portal (IRP) and obtain an Invoice Reference Number (IRN). After following above ‘e-invoicing’ process, the invoice copy containing inter alia, the IRN (with QR Code) issued by the notified supplier to buyer is commonly referred to as ‘e-invoice’ in GST. Because of the standard e-invoice schema (INV-01), ‘e-invoicing’ facilitates exchange of the invoice document (structured invoice data) between a supplier and a buyer in an integrated electronic format. Please note that ‘e-invoice’ in ‘e-invoicing’ doesn’t mean generation of invoice by a Government portal.

Yes, subject to condition mentioned in Rule 48(4) of CGST Rules but Invoice Reference Number is not required to issued in case of Delivery Challans.

Needs to be generated.

e-Way bill will be generated when there is a movement of goods in a vehicle/ conveyance of value more than Rs. 50,000 (either each Invoice or in aggregate of all invoices in a vehicle/conveyance) -

  • In relation to a ‘supply’
  • For reasons other than a ‘supply’ (say a return)
  • Due to inward ‘supply’ from an unregistered person.

There is no much difference indeed. Registered persons will continue to create their GST invoices on their own Accounting/Billing/ERP Systems. These invoices will now be reported to ‘Invoice Registration Portal (IRP)’. On reporting, IRP returns the e-invoice with a unique ‘Invoice Reference Number (IRN)’ after digitally signing the e-invoice and adding a QR Code. Then, the invoice can be issued to the receiver (along with QR Code). A GST invoice will be valid only with a valid IRN.

e-Invoicing is not applicable for import Bills of Entry.

Presently, From October 1, 2020 e-invoicing is mandated for businesses with annual turnover of more than ₹500 crore. By January 1, 2021 it is available to taxpayers having turnover more than ₹100 crore a year. It will be finally made available to all taxpayers for B2B transactions from April 1, 2021.

As per latest notification, e-invoicing will be mandatory w.e.f. 1st January, 2021, for notified classes of registered persons (those having aggregate annual turnover at PAN level more than Rs. 100 Crores).

e-invoice has many advantages for businesses such as Auto-reporting of invoices into GST return, auto-generation of e-way bill (where required). e-invoicing will also facilitate standardisation and inter-operability leading to reduction of disputes among transacting parties, improve payment cycles, reduction of processing costs and thereby greatly improving overall business efficiency.

Businesses will continue to issue invoices as they are doing now. Necessary changes on account of e-invoicing requirement (i.e. to enable reporting of invoices to IRP and obtain IRN), will be made by ERP/Accounting and Billing Software providers in their respective software. They need to get the updated version having this facility.

No, only unique invoice from a taxpayer will be accepted by the e-invoice system. E-invoice system will check in Central Registry of GST system to ensure that same invoice from same supplier pertaining to same financial year is not being uploaded again for generating one more IRN.

Currently, there is no configuration provided for the users to change the position of QR code in invoice.

If there is a mistake, incorrect or wrong entry in the e-invoice, then it cannot be edited or corrected. Only option is to cancel that invoice/IRN and report a new document (with new number) and generate a fresh IRN.

This error occurs due to some technical issue or if any comma’s (,), extra space or any special character is present in the CSV file.

This error occurs when customer has not updated the username and password into the WeP Portal. 

Master Management → Add GSTIN → e-Invoice Username & Password.

This error occurs when mentioned GSTIN is Inactive/Suspended.

Data will be available for 18 Months.

Yes, Within 30 days.

An e-Invoice cannot be partially cancelled, it has to be cancelled fully. Once cancelled, it will need to be reported into the IRN within 24 hours. A cancellation done after 24 hours cannot be done on the IRN and needs to be manually cancelled on the GST portal before the returns are filed.


SAP, Oracle, Microsoft Dynamics/AX.

IRN Consists of 64 characters

Invoice Reference Number

The e-wаy bill will continue to be mandatory for the transportation of goods, based on invоiсе vаluе norms, as it has been in the past. When this mеchаnism is nоtified by the government, this аspеct will be nоtified by the government.

The values in an e-invoice cannot be changed or modified once it has been generated. An invoice can't be changed once it's been prepared, according to GST rules. This idea also applies to an E-Invoice if it is prepared.


A document management system is the most efficient way of capturing, managing, & sharing documents through a centralized repository. 

By using DMS, you can:-

  1. Find the documents within a few clicks. 
  2. Reduce unnecessary physical costs for paper, printing & storage.
  3. Documents are encrypted for security.
  4. Save time & boost productivity.

Scanning documents only takes care of paper-based physical documents & paper is not the only mode through which documents arrive in any organization. Scanning does not take care of emails, PC & network files & spooled files but this can be taken care of by an electronic document management system. It digitizes every document & stores them all in a centralized repository.

Enterprise document repository hosted on cloud providers like Azure/AWS takes care of the system & disaster recovery. Along with usability & accessibility, cloud storage comes with exceptional security through AES-256 (256-bit Advanced Encryption Standard) securing your communications & documents in the system.

The search on windows explorer is easy when there are no nested folders. With the document management system, your documents & folder organization can be standardized. When documents are stored & indexed in a unified manner, it is easy to search and retrieve documents faster through file name, meta data or content search.

e-Invoice API's FAQs

All APIs have to be tested on the sandbox environment. Each API with at least 50 success cases and 50 failed cases with different errors to be tested.

Signing of invoice is required by the rules notified by the Government of India. A placeholder for digital signature has been added in the e-invoice schema and hence if a signed e-invoice is sent to IRP, the same will be accepted.

The e-invoice will be digitally signed by the IRP after it has been validated. The signed e-invoice along with QR code will be shared with creator of document as well as the recipient.

Once it is registered, it will not be required to be signed by anyone else.

When customers face Inactive GSTIN or GSTIN not available error it is advised by NIC to use Sync API to Sync the details for the given GSTIN.

The mandatory fields are those that MUST be there for an invoice to be valid under e-Invoice Standard.

The optional ones are those that may be needed for the specific business needs of the seller/business. These have been incorporated in the schema based on current business practices in India.

The registration of an e-invoice will only be possible once it has ALL the mandatory fields uploaded into the Invoice Registration Portal (IRP).

An optional field not having any value can be reported with null or can be omitted from the payload.

e-Invoice/ Generate IRN API allows for maximum of 1000 line items per document

GST Filing

Quarterly Return, Monthly Payment of Taxes (QRMP) Scheme is a scheme to simplify compliance for small taxpayers. Under this scheme, taxpayers having an aggregate turnover at PAN level up to Rs. 5 crores can opt for quarterly GSTR-1 and GSTR-3B filing. Payment can be made in the first two months by a simple challan in FORM GST PMT-06. For the ease of taxpayers, system has assigned quarterly frequency to small taxpayers automatically.

a) without opting for the same?

A: Taxpayers eligible for the simplified compliance scheme were assigned quarterly frequency by the GST system. All taxpayers were informed regarding the frequency assigned to them by e-mail and SMS.

b) even when my aggregate turnover on PAN is greater than Rs. 5 crores?

A: For determining the eligibility for QRMP, the turnover was determined based on the values declared by taxpayers in Table-3.1 of GSTR-3B (except inward supplies attracting reverse charge) for the Financial Year 2019-20. If a component of the turnover, like exempted or non-GST turnover, was not declared by a taxpayer in GSTR-3B or was declared in next financial year, then the turnover computed by the system for such taxpayers could be less than Rs. 5 crores. Such taxpayers may have been assigned to QRMP based on values declared by them in GSTR-3B. Such taxpayers are advised to opt-out of scheme for quarter Apr-Jun’21 by 30th April 2021.

c) even when my aggregate turnover on PAN is up to Rs. 5 crores?

A: At the time of assigning the frequency by the system, system considered the aggregate turnover of the taxpayer and the filing status of FORM GSTR-3B for the month of October 2020. If the said GSTR- 3B was not filed till 30th November 2020, the taxpayer was assigned to monthly frequency. The system allows the taxpayer to opt for QRMP scheme only if the last applicable return in FORM GSTR-3B, whose due date is over, is filed.

If the taxpayer is trying to opt for QRMP Scheme on 25th Feb’21, from Quarter Apr-Jun’21 onwards then it will be allowed only if the return in form GSTR-3B is filed for the month Jan’21.

If the taxpayer is trying to opt for QRMP Scheme on 19th Feb’21, from Quarter Apr-Jun’21 onwards then it will be allowed only if the return in form GSTR-3B is filed for the month Dec’20.

The last date to choose or change the filing frequency for the quarter of January to March 2021 was 31st January 2021. After 31st January 2021, the filing frequency cannot be changed for the quarter January to March 2021.

However, for the quarter of April to June 2021, taxpayers may change their filing frequency from quarterly to monthly from 1st February 2021 to 30th April 2021.
It may be noted that profile selection is not a recurring requirement every quarter. Once a frequency has been opted for, it is applicable for all future periods unless changed further.

Invoice Furnishing Facility (IFF) is an optional facility made available as per Rule-59(2) of the CGST Rules, 2017. This is provided for those quarterly taxpayers who want to pass on input tax credit (ITC) to their recipients (buyers/customers) in first two months of a quarter. Since IFF is an optional facility, it poses no additional compliance burden. It is a facility for those quarterly filers who intend to pass ITC to their recipients in first two months of the quarter. It may be noted that since IFF is an optional facility, IFF for a month will expire after the due date of 13th of next month and cannot be filed after this date.

Invoice Furnishing Facility (IFF) is an optional facility to those taxpayers who want to pass on input tax credit (ITC) to their recipients (buyers/customers) in first two months of a quarter. Those taxpayers who do not have to pass credit to their recipients need not file IFF in the first two months of the quarter. They may declare their outward supplies in the quarterly FORM GSTR-1. It may be noted that since IFF is an optional facility, IFF for a month will expire after the due date of 13th of next month and cannot be filed after this date.

While remitting payment through challan, the taxpayer has to select “Monthly Payment for Quarterly Taxpayer” option. In first two months of the quarter, payment of liability can be made by either of the following two methods:

a) Fixed Sum Method: Portal will generate a pre-filled challan in Form GST PMT-06. The system generated pre-filled challan in this case is commonly also known as 35% challan.

b) Self-Assessment Method: The actual tax due is to be paid through challan, in Form GST PMT-06, by considering the tax liability on inward and outward supplies and the input tax credit available for the period as per law.

The due date for making payment by challan is 25th of the next month.

In fixed sum method, the taxpayer is required to pay a system generated challan in the first two months of a quarter. The system generated pre-filled challan in this case is commonly also known as 35% challan. If fixed sum method is opted for by the taxpayer & there is no ITC to be passed in that month, then except for paying system generated challan, no other compliance requirement is there in the first two months of the quarter.

Under the fixed sum method, depending on the filing frequency in the previous quarter, the 35% challan is calculated by either of the following methods:

Method (a):
An amount which is equivalent to the amount paid as tax from electronic cash ledger in their GSTR-3B return for the last month of the immediately preceding quarter, where the GSTR-3B return was furnished on monthly basis.


Method (b):
35% of amount paid as tax from electronic cash ledger in their return for the preceding quarter, where the GSTR-3B return was furnished on quarterly basis; or
It may be noted that since QRMP scheme is introduced in January 2021, all taxpayers were monthly filers in December 2020. Hence, the 35% challan will be populated as per method (a) for the quarter of January to March 2021 for quarterly filers.


Method (a):
Taxpayer paid liability by cash amounting to Rs. 5500/- [IGST: Rs. 2,000/-, CGST: Rs. 1,000/-, SGST: Rs. 2,500/-] in monthly GSTR-3B for December 2020. The 35% challan generated as per the fixed sum method for January to March 2021 quarter will be of Rs. 5,500/- with the same head-wise break-up.

Method (b):
Taxpayer paid liability by cash amounting to Rs. 7000/- [IGST: Rs. 1,000/-, CGST: Rs. 2,000/-, SGST: Rs. 4,000/-] in quarterly GSTR-3B for January to March 2021. The 35% challan generated as per the fixed sum method for April to June 2021 quarter will be of Rs. 2,450/- [IGST: Rs. 350/-, CGST: Rs. 700/-, SGST: Rs. 1,400/-].

Supplies made to unregistered persons (also called B2C supplies) are not required to be declared in IFF. These may be declared in FORM GSTR-1 for the quarter.

Taxpayers will be provided with a draft GSTR-3B, which will contain the details of the liability to be paid by taxpayers in the quarterly GSTR-3B. This will be prepared based on the supplies declared in FORM GSTR-1 for the quarter. It will also contain data from the optional IFF, if any is filed in either of the first two months of the quarter. The said system computed values will also be auto- populated in quarterly GSTR-3B.

In first two months of the quarter, no declaration pertaining to ITC is required to be made. The available ITC for the entire quarter will be made available by the system in quarterly FORM GSTR-2B. This quarterly facility will be in addition to the FORM GSTR-2B being made available on monthly basis, which can still be used for doing self-assessment.

Filing frequency either monthly or quarterly can be selected as per timelines mentioned in below table.

Kindly navigate: Services > Returns > Opt-in for Quarterly Return

Effective Quarter (1)Period during which filing frequency can be selected
Last date for selecting the filing frequency
January–February– March1st November to 31st January31st January
April – May – June1st February to 30th April30th April
July – August – September1st May to 31st July31st July
October – November – December1st August to 31st October31st October

QRMP taxpayers can only file refund applications for the quarter.

GST Services

The Goods and Services Tax (GST) is a tax on the supply of goods and services. It is essentially a tax on the value addition at each stage and a supplier at each stage is permitted to claim set-off, through an input tax credit mechanism i.e. the tax paid on the purchase of goods and services is available for set-off against the tax to be paid on further supply of goods and services. The Act, Rules and the rate of GST across all Indian states including union territories are uniform.

The rate structure consists of four slabs i.e. 5, 12, 18 and 28 per cent, GST compensation cess on selected goods besides goods which are taxed at nil rate (fully exempt). GST tariff should be referred to, to know tax rate for respective goods and services.

Only supplies made to SEZ has been notified as Zero rated supply. Supplies to EOU has not been notified under Zero rated supply so it shall be treated as normal taxable supplies.

If reverse charge is applicable on a particular supply then the composition dealer has to pay GST under reverse charge as a recipient of supply at normal GST rates as applicable.

Exports are classified as zero-rated supplies under GST. These are not exempted services therefore tax invoice is required to be issued in case of export of services.

There are a total of 11 types of returns under the GST.
• GSTR-1: monthly return for outward supplies
• GSTR-2: monthly return for inward supplies
• GSTR-3: monthly return containing details from other monthly returns filed by the     taxpayer (GSTR-1, GSTR-2, GSTR-6, GSTR-7)
• GSTR-4: quarterly return
• GSTR-5: variable return to be filed by Non-Resident Taxpayers
• GSTR-6: monthly return to be filed by input service distributors
• GSTR-7: monthly return to be filed for Tax Deducted at Source (TDS) transactions
• GSTR-8: monthly return to be filed by e-commerce operators
• GSTR-9: annual return
• GSTR-10: final return to be filed when terminating business activities permanently
• GSTR-11: to be filed by taxpayers with a Unique Identity Number (UIN)

  1. Ease of compliance: The foundation of India's GST regime is built on a robust and comprehensive IT system. As a result, all taxpayer services, such as registrations, returns, payments, and so on, would be available to taxpayers online, making compliance simple and transparent.  
  2. Tax rate and structure uniformity: The GST would ensure that indirect tax rates and structures are consistent across the country, improving certainty and making doing business easier. To put it another way, GST would make doing business in the country tax-neutral, regardless of where you do business.  
  3. Cascading is eliminated: A system of seamless tax-credits across the value chain and across state borders would ensure that there is minimal tax cascading. This would cut down on the costs of running a company that isn't visible. 
  4. Improved competitiveness: Lowering transaction costs of doing business would eventually improve commerce and industry's competitiveness.

Except for exempted products and services, goods that are outside the scope of GST, and transactions that are below the stipulated threshold limitations, the Central GST and the State GST will be levied simultaneously on every transaction of supply of goods and services. Furthermore, unlike State VAT, which is paid on the value of the items plus Central Excise, both would be levied on the same price or value.

GST is divided into two parts in India's federal structure: central GST (CGST) and state GST (SGST). GST will be levied across the value chain by both the Centre and the States at the same time. Every provision of goods and services will be subject to taxation. On all transactions within a State, the Centre would levy and collect the Central Goods and Services Tax (CGST), while the States would tax and collect the State Goods and Services Tax (SGST). At each stage, the CGST input tax credit would be available for discharging the CGST duty on the output. Similarly, SGST paid on inputs would be allowed to be used to pay SGST on output. There would be no credit cross-utilization allowed.

Managed Print Services

Managed print Services is an integrated bundle of end-to-end services, consulting, equipment, spare parts and supplies which optimize the existing and new print Infrastructure by enhancing productivity, reducing costs, and maintaining document security. A thorough assessment with detailed analysis helps to identify the existing print infra and offer customized print solution for the organization which reduces capital expenditure and help companies focus on their core offerings.

Any mid to big sized company’s printing expense is usually equal to 3% of a company’s revenue this is where Managed print services help to cut down the expenses. A MPS provider takes primary responsibility for managing the overall printer fleet, including devices, consumables, and service it  will free you and your employees from tedious work—allowing you to focus on more productive tasks. It will also free you from distractions (like when a printer goes down) and tracking inventory (such as when you need more toner). With MPS, it’s all taken care of for you. That way, your employees can focus on what’s actually important: your business.

By outsourcing some or all print ­management functions to a managed print service provider, businesses can save as much as 30 percent annually, according to IDC research.

No, paper is not included under MPS, the end-to-end service includes monthly preventive maintenance, toner/consumable supply, spare parts, equipment, Printer monitoring tool, other optional functions like Secure Printing Technology, PIN-based printing, Card based printing, follow me printing etc.

  1. Managing your printer is no more your headache, for any issue you can log a support call our engineer will visit and rectify the issue within assigned time frame.
  2. Printer management tool gathers all information about your printers on one dashboard and gives a comprehensive view of pages printed report, toner usage report, connectivity etc which helps in monitoring and eventually reducing the wastage.
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  5. With e-waste certified Managed print service provider you can reduce your carbon footprint by as much as 60%.
  6. Overall increase in productivity and efficiency. 

Printer management tool is a utility software that provide a comprehensive view of all your network of printers via single dashboard. It shows the live status of printer, total pages printed, overall health of a printer etc. With remote monitoring tool automatic supply and service alerts are sent to the appropriate department to address the issue such as no paper alert, paper jam alert, low toner alert etc.

Customer can pay for MPS services either by taking printer on monthly rental (Leasing) + Per page charges or by purchasing the device and Per page charges. In some cases, we offer Free copies or monthly fixed commitment, all these costs cover the cost of equipment, the consumables, spare parts, warranty, service and other MPS element. 

We provide box packed new printer to all our customer for Managed print services.

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